RT Journal Article
JF 2014 47th Hawaii International Conference on System Sciences
TI A Pilot Study of CZTalk: A Graphical Tool for Collaborative Knowledge Work
A1 John Dill,
A1 Brian Fisher,
A1 Heidi Lam,
AB Research in face-to-face communication has identified a variety of largely unconscious patterns of behavior that are used by collaborators to coordinate their conversation, build common ground, and repair errors of understanding. These provide a communication metachannel that is not explicitly supported in current collaboration environments. Without this metachannel, conversants must overburden linguistic channels with explicit communication strategies and codified behaviours e.g. "netiquette".<div></div> One approach to solving this problem is to attempt to reproduce face-to-face collaboration with VR, video, etc. We have taken an alternative approach, using visualization techniques to create a graphical network representation of patterns of reference in collaborative discourse. A preliminary user study suggested that the CZTalk proof-of-concept prototype provided improvements in both interpretation and authorship.
PB IEEE Computer Society, [URL:http://www.computer.org]